WHAT TO EXPECT AFTER YOU ORDER
Within 4–7 business days (M–F, excluding holidays), our artists will email you a digital proof for review and approval.
Once approved, your order is placed into our production queue. Production times vary based on current demand.
When complete, every marker undergoes a thorough quality inspection before being securely crated for shipment.
Most orders ship within 6–8 weeks of client approval on the proof. Expedited production and shipping options are available on request.
Standard freight shipping is included to the contiguous 48 states. (Alaska, Hawaii, and U.S. territories may incur additional charges.)
IMPORTANT INFORMATION
Cemetery Rules: Regulations vary widely. Please confirm with your cemetery that the marker size, thickness, and material you select are permitted. We are happy to provide documentation or drawings if needed.
Natural Stone Variation: Granite and marble are natural materials, and every piece is unique. Color, veining, and grain will differ from proof images—particularly with white marble and Bahama Blue granite.
Heavy Shipments: These markers are substantial. A standard marker (~130 lbs) typically requires two people to move. A premium marker (~240 lbs) will require mechanical equipment such as a lift-gate or forklift. Please have a plan in place for receiving and handling.
Delivery Inspection: Upon delivery, inspect your crate carefully. If damage is visible, refuse the shipment or document the damage with photos and note it on the delivery paperwork, then contact us immediately.
ESTIMATED WEIGHTS (Including Crating)
Small: ~40 lbs
Standard: ~130 lbs
Premium: ~240 lbs
OUR GUARANTEE
We stand behind the quality of our craftsmanship. All markers are guaranteed against defects in material or workmanship. This warranty does not cover damage caused by ground movement, vandalism, natural disasters, or improper installation.
RETURNS
You are responsible for assuring that the grave marker is suitable for your cemetery before you make the purchase. In the event that a cemetery rejects a marker due to improper size, no return or refund will be issued.
In the event that there is a flaw in the stone or quality issue, we will work with you resolve the issue. We must be notified of any and all quality issues within 14 days of the delivery.
In the event that a marker arrives damaged, you must send us a photo of the damaged area and initiate a repair or replacement within 7 days of the package being delivered.
CANCELLATIONS
An order may be cancelled within 3 days for a full refund. Cancellations after 3 days may not be eligible for a refund.